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Seller Messaging Strategy Lead

San Jose, California eBay
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eBay is a global commerce leader that allows you to shape how the world buys, sells, and gives. You’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago. Here, you can just be yourself, do your best work, and have a meaningful impact on people across the globe. We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you.

About the role

At eBay, it’s simple—we succeed when sellers do! We share a common goal with our sellers to bring more buyers to the marketplace and to keep them coming back. Thanks to our business sellers, shoppers can find exactly what they’re looking for at the right price for them—whether it’s brand new, refurbished or pre-loved.

To help our sellers succeed, it's important that communications from eBay are clear, easy to understand and use the right tone.

This role is all about getting to know the different types of businesses and entrepreneurs who sell with us and how they each perceive eBay differently. It's crucial to understand what's important to them, which tools and features help them meet their business objectives and how they like to be spoken to.

As the internal seller ambassador, you'll share these insights with our global teams and help them shape seller-facing communications.


  • 10+ years’ experience in Branding and/or Marketing Strategy, ideally working in tech/retail companies or advising them.
  • Experience working with a diverse set of partners, including senior leaders.
  • Experience briefing and working with research agencies.
  • Flexible worker - needs to be able to accommodate occasional early/late meetings and calls with line manager and/or colleagues in other continents.
  • Understanding of the cultural differences between English-speaking countries and how to optimally adapt/localize global communications.
  • Confident communicator.
  • Understanding of basic psychology. Able to empathize with different seller personas.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here:

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eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:

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