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Director, Operations and Program Mgmt.

San Jose, California
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eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world.

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

Position Summary

eBay is seeking a dynamic, customer focused and results-orientated Director of Operations and Program Management supporting the Global Customer Experience (GCX) Organization who will strategically partner with regional and global initiatives to shape a great customer experience and effectively operationalize programs within GCX.  

The Director will report to the Sr. Director of Operations & Program Management (OPM) and will lead and oversee the successful development and execution of global programs and projects sponsored by the business ensuring key financial and operational targets are met.  They will focus on developing global and regional partnerships inside and beyond GCX, program and project delivery, roadmap visibility, resource management and the overall development of our operational capability.

The successful candidate will be an influential leader, a strategic thinker and excellent business partner with strong business knowledge and a strong operational and program background who can lead and inspire a team.

Key Responsibilities: 

  • Lead and oversee a portfolio of programs and projects including resourcing to deliver against the plan, ensuring scope, schedule and targets are defined and delivered

  • Conduct long-term planning and lead complex cross-functional programs and engagements that contribute to the strategic direction of the business

  • Engage early to partner and consult with executive sponsors, initiative owners and regional leaders to drive strategic focus, ensure roadmap delivery, mitigate for risk and issue resolution 

  • Collaborate and build partnerships with global and cross-functional leaders inside and beyond GCX and within own organization to ensure successful alignment 

  • Bring transparency to the regional and global plan, ensuring appropriate awareness and operational readiness for change including maintaining a roadmap for the region 

  • Direct and coordinate activities across program and project teams ensuring the most critical of initiatives are resourced, progress occurs on schedule and within budget

  • Ensure program and project teams remain aligned with strategy, that key changes and decisions are managed transparently and roadblocks are removed

  • Support development of our overall operational capability across people, processes and tools 

  • Grow leadership capabilities within and across the team and business.  

  • Foster a climate of continual learning, business improvement and

  • innovation 


  • 15+ years relevant operational and leadership experience 

  • Minimum of 5 years of program and project management experience

  • Bachelors Degree, MBA, or equivalent 

  • Demonstrated ability to drive large-scale change management within a complex and geographically dispersed organization

  • Ability to present strategies and goals in an inspirational manner to large cross-functional, regional or global teams

  • Ability to adapt approach quickly and easily 

  • Can make sound decisions in ambiguous or difficult situations, synthesizing information from multiple sources and use it for effective decision-making

  • Strong interpersonal, organizational and communication skills (written & verbal) 

  • Demonstrate strong performance management and people development skills

  • Experience with large-scale contact centers, global operating environments, or eCommerce / Tech is preferred.  

  • Project Management Professional (PMP) certification a plus

Location & Travel:  

  • San Jose, Salt Lake City, Austin, Dublin (with preference for Dublin) 

  • Travel requirements will vary with assignments.  Expect 10 - 15% travel. 


Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here:

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

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