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Director, Employee Communications

San Jose, California
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eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world.

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

Primary Job Responsibilities:

This critical communications business partner role is dedicated to driving compelling employee communications and cultural change at one of the world’s iconic brands. Partnered directly with the Senior Vice President of Global Operations and her leadership team, the person in this role will develop and deliver global communication strategies in support of thousands of eBay employees and partner teammates.

The role requires a communicator who is committed to high quality and innovative communication. Someone who loves the challenge of capturing a leader’s voice, creative storytelling and working in a fast-moving, highly collaborative environment. A deep understanding and drive to foster a richly diverse, equitable and fearlessly inclusive culture through impactful communication is essential. They must also have the expertise to develop, deliver and target messaging to a broad audience, demonstrating an enthusiasm for creative, meaningful channel implementation.

This communications leader will lead a small team of global communication managers and be required to provide leadership and expertise outside of their direct area of influence. As a member of the Global Customer Experience leadership team, they will partner with key support teams, such as our People team, to help deliver service transformation in a complex environment. They will also effectively build and maintain relationships, coach, advise and influence senior management on appropriate messaging, style and communication protocol. As a leader in the global employee communications team, they will work cross functionally with the global communications and brand teams to ensure strong relationships and alignment with the overall brand and eBay strategic communication.

This role can be based in San Jose, California; Austin, Texas or Salt Lake City, Utah.

Your Responsibilities

  • Develop and lead the implementation of global employee communication strategies and tactics in support of key priorities – including executive communications, change management and employee programs and events such as global all hands.

  • Drive employee connection to our purpose, the role we play in the world, our strategic vision, beliefs and ways of working, and to their leaders and each other. 

  • Create compelling content (written, video, digital, presentations) and a consistent narrative for senior leadership.

  • Provide strategic communications expertise, counsel and support.

  • Develop and grow a diverse and highly effective global communications team.

Skills & Competencies:

  • Shows expertise in developing and delivering impactful messages. Able to rapidly weigh all factors and complexities in guiding and influencing message development. Understands and anticipates reactions from audience and impact. 

  • Excels at verbal, written, digital, visual and video communications; ability to cut through with a succinct, modern communication style.

  • Demonstrates in-depth understanding of target audience. Highly effective writing style and expertise in using a variety of styles, to a variety of audiences. 

  • Possesses a keen understanding of innovative and best practice communication channels and methodology.

  • Embraces complex organizational and cultural change management.

  • Practiced capacity to manage complex projects with multiple stakeholders navigating conflict and developing consensus.

  • Brings a business outcomes mindset to communications work.

Basic Qualifications

12+ years of employee communications, leadership communications experience with senior executives – preferably in a global organization within the retail, internet or technology sectors. 8+ years supervisory experience. BA in Communications, Journalism, Public Relations or related field required, MS/MBA degree or equivalent a major plus.

Benefits:

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

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