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C2C Business Operations Manager

San Jose, California
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Looking for a company that inspires passion, courage and creativity, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting a results-oriented and inclusive environment, join eBay – a company you can be proud to be a part of.

About the team:

We play an instrumental role in connecting people with the things they need and love, anytime, anywhere. The Americas help deliver a personalized shopping experience and seamless access to inventory from down the street and around the world, as well as tailored shopping experiences, including customized buying and selling. eBay aims to drive growth into new markets and drive value in the shopping and selling experience through “building, accelerating, and disrupting.” The team is comprised of marketing, merchandising, operations, business selling, consumer selling, and shipping. Our responsibilities include all aspects of the region including operations in the US, Canada and Latin America. 

We are seeking a Bus Ops Manager, who is passionate about the Consumer 2 Consumer business and related policies, trust and risk topics.  

Primary Responsibilities-

  • Collaborate with trust/risk, policies and payments teams to define C2C business requirements, conduct deep-dives with analytics team to measure business impact, and identify gaps in current policies/ processes which need to be addressed and design/ implement solutions in collaboration with customer service and policy teams.

  • Use analytical insights to find hidden opportunities regarding user churn

  • Deliver results against business metrics that measure policy effectiveness and efficiency

  • Evaluate and make tradeoffs to balance progress towards business goals, trust and risk and policies and financial budgets

  • Develop business cases from the beginning of the initiative and present them to executives on a frequently basis

  • Execute and drive initiatives to reduce seller churn based on current restrictions and policies

Soft Skills required-

  • A self-starter with excellent problem solving skills with an ability to conduct qualitative and quantitative analyses

  • Strong communication skills, and experience in authoring business documents to drive cross-functional alignment and to support decision making

  • Execute projects end to end and partner with other teams to achieve seller growth

  • Partner management: collaborate closely with the relevant leads in the other teams, crafting alignment on initiative plans

  • Form relationships within the organization at all levels including senior executives and be perceived as a key player within the C2C team

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here:

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

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