Skip to main content
Search Jobs

Search Jobs

Customer Success Manager (d/f/m)

Berlin, Germany eBay Kleinanzeigen
Apply Now

eBay Kleinanzeigen is the most-visited general classifieds site in Germany and growing at speed. Currently, we have more than 45 million live ads and 35 million unique visitors per month – with the majority on mobile devices. eBay Kleinanzeigen helps people find whatever they’re looking for and every connection made or item found makes a difference by creating a world where people share more and waste less.

Customer centricity and passion for our products is what helps us to develop our platform. Our agile environment, weekly usability tests, prototyping and multi-functional teams make our product better every single day. If you’re passionate about joining a purpose driven community that is dedicated to build an ambitious and diverse work environment, join eBay Kleinanzeigen.

About the team: 

We are seeking a professional individual to join our team as a Customer Success Manager (d/f/m).

As part of a cross-functional team focusing on scaling up our 1st party sales proposition, you will work collaboratively across sales, business & product development, analytics and customer support as well as other internal and external partners. In this role you will be a member of a dynamic, impactful team that succeeds, fails and learns together to define the future of eBay Kleinanzeigen’s Retail Media Advertising proposition.

The role:

  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, growing adoption, ensuring retention, and high levels of customer happiness
  • Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
  • Maintain and develop customer success strategies and standard methodologies, as well as customer support content
  • Communicate effectively with both internal and external partners to understand customer needs, improve retention and growth, and communicate findings
  • Prepare necessary documentation or visuals for client to demonstrate performance; analyze trends in C-Sat/NPS scores to identify areas of improvement
  • Work with the sales and marketing team to develop case studies

What we are looking for:

  • Demonstrated ability in communications, marketing, sales, account management, or customer success
  • Strong verbal and written communication, planning, and project management skills
  • Very good analytical skills and a structured approach and way of working
  • Comfortable working in a dynamic, agile technology environment
  •  Phenomenal teammate, self-starter, and multitasker who can quickly adjust priorities

We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies! So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay Kleinanzeigen is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What we offer:

  • Meaningful Work: We are a diverse, international, highly skilled and passionate team committed to a world where people share more and waste less. Every day you will have the opportunity to make a huge difference for our users, customers as well as shape the future.
  • Flexibility: We believe that work is what you do, not where you do it. So we provide mobile work and flexible hours that gives you the autonomy, and scope to set your own working patterns and agendas. We empower our teams and people to decide which key moments they want to spend face to face, instead of fixing a number of office days.
  • Work-Life Balance: Our people really do come first and we have lots of options for greater work-life balance, including four weeks work from anywhere per year, part-time work, plus an additional three months fully-paid parental leave time.
  • Growth and Development: We are a global organisation who truly believes in growing our people. To support this we offer lots of development and training opportunities as well as providing a budget for our team members.
  • Competitive Compensation: We know that our people are the key to our success and our compensation packages reflect this.
  • Connection and Inclusion: Our culture is the glue that holds us together. We believe in making meaningful connections and creating an inclusive atmosphere with lots of opportunities to connect both in your day to day work and through social team activities (online and offline).

Benefits

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, Adevinta* offers a variety of comprehensive and competitive benefit programs to meet your needs.

Covid-19

People are the heart of Adevinta*, and their health and well-being are our first priority. We continue to monitor local government guidance and partner closely with medical advisors to determine the safest and best next steps for everyone. We will discuss the particular case for your region during the interview process. As a general rule, interviews will be completed remotely over video calls.

eBay Classifieds Group (eCG) is now part of Adevinta, an innovative leader in digital marketplaces. 

Apply Now

Sign up for Job Alerts

Receive notifications when opportunities that might interest you are posted!

Areas of InterestStart typing to select a category, location, or both, and click “Add”.