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Product Experience Lead

Aarhus, Denmark BilBasen
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eBay Classifieds Group Scandinavia

eCG is an innovative global leader in online classifieds. Our sites help people find whatever they are searching for locally or across the country. Every connection made or item found makes a difference by building a world where people share more and waste less.

In Denmark, we have two leading brands, DBA and Bilbasen. DBA is the number one classifieds site for used goods in Denmark, and Bilbasen is the most visited site for cars with more than 300,000 cars for sale every year.

Our aim

We are shaping the future of local commerce by bringing people together and connecting buyers and sellers through an enriched online experience. We enjoy what we do and believe in putting our customers first. We see data, quantitative as well as qualitative, as the key to understanding our customers’ needs.

The role

To improve our Product Experience Team, covering product design and user experience, we are looking for a senior product design leader to join us. Do you want to help us transform our team and our user product experience?

The objectives

Transform the user experience

  • Support development of innovative new business models.

  • Improve experiences for customers with high-quality design, including ownership of all user facing interaction points.

  • Drive design standardisation across the organisation, creating design guidelines and reviews with training for your team, for product squads and mentorship for the wider business.

Transform the team and the business

  • Represent design & user experience at the top level of the organisation.

  • Spread design by crafting a common language and set of practices for the whole organisation.

  • Develop team skills through learning and discussion of good practice from across Denmark, eCG and the outside market.

  • Cultivate our strong design community in Product & Technology and across the business through the regular town halls, show and tells etc.

  • Build the team, through recruitment, establishing relationships with local universities and encouraging engagement with local, national and international events.

  • Represent the brand at events and in the press.

Your Profile & Experience

Professional Experience

  • Extensive design experience (10+ years) in design-led organisations or agencies.

  • 5+ years’ experience in positions of design leadership with proven track record.

  • Experience of delivering & leading major product improvements, such as branding, new product lines or business model overhauls.

Educational Experience

  • No formal education requirements, relevant practical experience is needed.

Skills

  • Commercial Understanding - Capable of crafting comprehensive metrics systems across multiple products, consumer journeys and teams. Ability to link design and commercial metrics and convey insights to peers.

  • Leadership and community building - Ability to build and manage a diverse team of multiple fields and spread across multiple product teams. Ability to forge strong sense of connection between Product Experience and other departments.

  • General management - Comfortable with the basics of running a large department (e.g. hiring & performance management, facilitating prioritisation and allocation, budgeting).

  • Compelling communication skills - Aptitude for convincing partners (internal and external) of the value of an idea.

  • Proven design talent - Strong portfolio, especially evidence of team leadership over personal contribution.

  • Command of industry standard design tools (e.g. Creative Suite, Sketch, InVision, Zeplin, Hotjar, etc.) and experience conducting user research and user testing.

Mind Set

  • Unexpected thinking - Show ability and willingness to develop innovative, exciting solutions to real business problems. Show passion to challenge the status quo and find the right approach.

  • Modesty - Take a collaborative approach to understand organisational problems. Believe in a non-hierarchical culture of collaboration, transparency, safety & trust.

  • Customer centric - Be fascinated with how users experience our products and services. Have a passion to delight them.

  • Results-oriented - Significant drive to improve standing of design in the business.

Benefits:

Benefits are a crucial part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs.

We love building opportunities for others by connecting people from widely a diverse set of backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what work for each and every single day. We want to ensure that as an employee, you feel DBA is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about our Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

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